Working on the front line (2024)

Professor John Wiggers is working at the forefront of health behaviour research, and he’s doing so alongside health care providers to ensure that his work is put to good use.

Working on the front line (1)

“All of our research is informed by what service providers – and the community – need. They each have specific problems and challenges, and we are working to solve those problems."

“If we can develop a successful solution, we can then work to implement it into everyday practice.”

Having conducted his PhD in Behavioural Medicine John has focused his research on preventing chronic diseases and injury through targeting smoking, alcohol consumption and promoting healthy eating and physical activity.

Combining research, policy and practice

As well as his research within the University of Newcastle, John is well placed to make change as Director of Hunter New England (HNE) Population Health. He works with researchers and staff from across the region, from Newcastle to the Queensland border, on a daily basis.

“We have a team of over 100 staff working to deliver population health services to the 800,000 people living in our region.”

John has also held a previous role as the Acting Director of Population Health for the state of NSW. He maintains his policy connections and sits on a number ofadvisory boards and committees, and is proud of his continuing role in helping to inform and implement health policy across the state.

“The government makes the policies and the health system puts them into place. In my current position, I have the privilege of being able to integrate research into both policy and practice."

Working together

A feature of his research is its ‘system’ and ‘capacity building’ focus – working with community organisations and services. "In this way we can reach everybody in the HNE region, across the state and nationally.”

“We know we can’t reach everyone in the region unless we enlist the help of intermediary organisations."

“By working with these organisations, we’re not just making sure that our research is translated, we’re making sure that our research is actually informed by what health services need, community organisations need, and what the community needs.”

Health programs designed under John’s research have been rolled out in health services, schools, child care facilities, sports clubs and even police stations.

“We design together, we implement together, we evaluate together and we write it all up together. We’re building the capacity for these service providers to develop and implement evidence based practice.”

“It becomes a virtuous cycle.”

Reducing childhood obesity

One of John’s major projects has involved working with schools, childcare providers, GPs, sports clubs, and hospital food suppliers to reduce childhood obesity in our region.

“It was our job to reach every child, so if we are going to do that we need to implement a program that will reach every child and in a multiple of ways.”

“By doing this we are changing the community settings that kids interact with as part of their daily life. Whenever they interact with these settings, they will always receive a message about eating better and being more active.”

The Good for Kids Good for Life program was implemented in 400 primary schools and 300 childcare centres, and won the 2015 Excellence Award by the Collaboration of Community-based Obesity Prevention Sites.

“That's probably one of my proudest moments."

“We collected objective data regarding kids’ weight and showed we had reduced the prevalence of overweight and obesity in primary school aged children.”

Since 2010, the Good for Kids Good for Life model has been adopted by NSW Health and implemented into a new program (Healthy Children Initiative) which aims to change practise within every school and childcare centre across the state.

An evidence based model of practice

One of John’s major projects which he remembers most fondly is the alcohol linking program.

“We had identified that HNE was experiencing higher rates of risky alcohol consumption, and we had been talking to a number of different community groups and sectors about these problems.

“One of the sectors struggling with this issue was the police force.”

“They indicated they needed a low cost intervention strategy.”

With an NHMRC grant and subsequently, an NGO grant, together with the support of the NSW Police Force, they first undertooka randomised control trial, and subsequently, based on the success of the trial, implementation of the program across the entire police force. Modifications were made to police intelligence information gathering and the centralised incident reporting system. For each incident, police recorded whether or not the individual had consumed alcohol, and if they had done so in licensed premises.

For the trial, the premises received a report, describing how many of their patrons had been allegedly involved in criminal behaviour.

“We managed to reduce crime coming out of those venues by 15 per cent."

This approach to alcohol policing has since been picked up by the New Zealand Police and South Australia Police.

“Since that initiative, for the past decade or more, we've taken the general model of practice change and implemented it, in a tailored fashion, across a variety of community service providers.”

“It appears our model has generic value and is appropriate for a multitude of scenarios.”

Working on the front line (2024)

FAQs

What does working on the front lines mean? ›

used to describe an employee who deals directly with customers, or who is directly involved in making a product: A positive interaction with a client can give a frontline worker great satisfaction.

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Someone who is in the front line or on the front line has to play a very important part in defending or achieving something. Information officers are in the front line of putting across government policies.

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Frontline workers are employees directly involved in essential tasks such as customer service, production, and service delivery. They are often the first point of contact between the company and its customers.

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What is a frontline worker? Forbes describes the frontline worker as someone "who must be present in a specific place and at a specific time to perform their jobs". They're your 'on the ground' employees who engage directly with the public or provide services that are essential to your organisation or wider society.

What does it mean when people talk about being on the front line? ›

to be in an important position where you have influence, but where you are likely to be criticized or attacked: Many social workers are in the front line of racial tension.

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The words “frontline” and “essential” are often used interchangeably when describing this type of worker.

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An organization's frontline employees are the professionals who execute assigned tasks and interact with customers or the general public directly. To ensure their success, companies often hire skilled, personable frontline employees who work to create the best possible experience for customers and clients.

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: an area of potential or actual conflict or struggle. 2. : the most advanced, responsible, or visible position in a field or activity.

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When a front (an intentional or unintentional boundary) between opposing sides forms, the front line is the area where each side's forces are engaged in conflict. Leaders have often fought at the front lines either purposefully or due to a collapse in battle formation.

What is a front line employee? ›

Frontline workers are a type of deskless employee that does not sit at a desk for work and use a computer. Instead, frontline workers have a direct line to the customers of a business. They interact daily with customers and are often the “face” of a company.

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of, pertaining to, or involving the forefront in any action, activity, or field. a front-line TV reporter. 3. highly experienced or proficient in the performance of one's duties.

What is the front line of management? ›

Frontline management is the level of organizational management responsible for overseeing daily operations that affect production and delivery of services and goods.

What is the meaning of frontlining? ›

an essential worker whose job depends on in-person interactions and may involve some risk; a frontline worker, especially in policing, healthcare, emergency services, public transit, grocery, warehouse, and delivery work: The hand-printed sign outside the emergency clinic read, “Thank you, frontliners!”

What defines front line service? ›

a service, such as the education or health system, that is run by the government to provide services directly to members of the public: Local government wants to improve frontline services for children and old folk.

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16 other terms for non-frontline workers. back personnel. back office team.

What does working on the front end mean? ›

Put simply, the front end is a combination of two different elements: the graphic design (the look) and the user interface (the feel). Each of these is created independently, with most of the technical work going into the user interface using web languages like HTML, CSS, and JavaScript.

What does it mean to work on different fronts? ›

so “on several fronts” (or “on several grounds”) means “from several different directions” or “for several different reasons”.

What is the meaning of front line services? ›

Frontline services refer to the first response services that serve the needs of the general community. These services are critical in addressing various crises and have frequent contact with the homeless population [??].

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